If the future of healthcare is telehealth, then the future starts now. For many people, this is a new concept, especially for those who may need it most. If you’re elderly and don’t consider yourself tech-savvy, you don’t have to worry — it’s not as difficult as you might think.
We know it can be scary getting online, but the internet is a wonderful resource that you can use to your advantage. If you ever have a question about anything, the first thing you can do is to “Google it.” Type any question into Google that you might have and Google will provide you with a list of websites that have the answer. So, if you have questions about telehealth, Google is a good place to start.
But we want to try to make it even easier for you, so we are going to take a minute to answer some of the most frequently asked questions we have been getting about telehealth, including how to get Google Chrome on your device, so you can start scheduling telehealth appointments.
We’re even providing links to the websites you need to download Chrome on your device.
A search engine is a website that allows you to find other webpages by typing in a keyword or a question. Google is a search engine.
A web browser is a tool that lets you view other webpages. Google Chrome is a web browser made by Google. Firefox and Safari are also web browsers.
You’re most likely going to be using one of the four more popular browsers already. They are:
All you do is go to this website https://www.whatsmybrowser.org/. After clicking on the link you will see a screen like the one below that will answer your question.
If you’re already using Google Chrome (which is what you need to connect to telehealth), your screen will look like this:
If you’re using Internet Explorer (which is now Edge) you will get a message that looks like this:
Edge is Microsoft's new built-in browser that replaced Internet Explorer.
And if the browser that you’re using is Safari, your screen will look like this:
The important thing to remember is that your iPad, tablet, laptop, desktop, and phone are all computers. They all work the same way. They all use web browsers and search engines to get you what you need.
The good news is that you can use https://www.whatsmybrowser.org/ to check your phone, too.
It does not matter if you’re using an iPhone or an Android (like a Samsung phone), it will look like this if you’re already using Chrome:
If you find that you don’t have Chrome on your device, you’re only a couple of clicks away from getting it. Here’s all you need to do.
2. If prompted, click Run or Save.
3. If you chose Save, double-click the download to start installing.
4. Start Chrome
To use Chrome on Windows, you'll need: Windows 7, Windows 8, Windows 8.1, Windows 10 or later.
1. On your iPhone or iPad, go to Chrome on the App Store
2. Tap Get
3. Tap Install
4. Enter your Apple ID Password and tap OK.
To start browsing, go to your home screen. Tap the Chrome app. Chrome is available for iPad, iPhone, and iPod Touch.
1. On your Android phone or tablet, go to Chrome on Google Play.
2. Tap Install.
3. Tap Accept.
To start browsing, go to the Home or All Apps page. Tap the Chrome app. Chrome is available on phones and tablets running Android 4.4+ (KitKat).
If you’re an iPad or Mac laptop user, you will find all of your apps in the App Store. You can get to it by clicking on the apple in the upper left corner of the screen on your laptop, or tablet.
Select the App Store from the menu that drops down. When signed in with your Apple ID, you can download apps for free (like Chrome). There are some apps (like games) that do cost money.
If you would like to conduct your telehealth appointments on an iPhone, you will look for a blue box with the letter “A” on your home screen. Click on it and it will take you into the App Store.
This video will take you through the next steps.
You’ll see by clicking on the App Store icon it will take you into the store. Once you’re inside, search for Google Chrome by typing it into the search box at the top of the screen. Once you land on the Google Chrome App, click “Get” and follow the prompts. If you’re asked to install the app, click “Yes.”
If you’re using an Android phone you’ll want to look for the Google “Play Store” icon on your home screen.
This video will take you through the next steps.
From the home screen, click on the “Play Store” icon. Once you’re inside the store, search for Chrome by typing it into the search box at the top of the screen. Once you land on the Google Chrome App click “Open” or “Install” and follow the prompts.
The Chrome App is free for both Android and Apple devices.
Finding and downloading the Chrome app may seem intimidating, but it’s not as confusing as you think. If you can use the links we’re providing you in this blog and follow the prompts, you’ll find that you will be setting up telehealth appointments with your doctor in no time.
Once you have Chrome on your device, go to this page to schedule your telehealth appointments. But if you're still not sure what to expect during a telehealth visit, you can watch our video of Dr. Matthew Stevens. He is a primary care physician for North Ohio Heart/Ohio Medical Group. He schedules telehealth visits with his patients. In this video, he talks about some of the most frequently asked questions he gets about virtual doctor visits.